Shipping & returns

**Please note that if you have ordered a Winter Trees item which is on *pre-order* then the entire order will ship together once the item is in stock**

All orders are shipped via Royal Mail within 1-2 Business Days of order being received. Gift wrapping available - please contact us at

Please ensure you check your shipping notification to track your orders - it is your responsibility to request a redelivery from Royal Mail if required. If you miss a parcel, Royal Mail will only hold for 10 days.  


Free shipping over £100

1st Class U.K signed for £4.45

2nd Class U.K signed for £4.00

Europe Signed for £10

Rest of the world £12.50

Free shipping over £100


Our returns / exchange policy is valid for 14 days. If you would like to return or exchange an item, please contact us as soon as possible at Items must be returned in their original state and in the original packaging. 

We cannot guarantee that the item will be available in an alternative size, but we can either refund or send out once the item is back in stock.

Please note that items in the sale cannot be refunded but an exchange may be possible where stock is available